A chaotic situation this week with Delta Airline flight from Africa to the US that was diverted to Terceira, Azores.

According to a USA Today news story by travel reporter Zach Wichter, “Passengers were left more or less in the middle of the Atlantic Ocean Friday into Saturday when a Delta Air Lines flight from Accra, Ghana, to New York was forced to divert to Lajes Airport on Terceira Island in the Azores.” Adding that “unfortunately for the passengers aboard, Lajes is not an airport Delta usually serves, which meant the airline struggled to provide resources including food and water to the passengers and had no staff on the ground to assist until a relief plane flew in later.”

“Delta flight 157 from Accra to New York-JFK diverted to Lajes Airport following a mechanical issue with a backup oxygen system. The crew descended to a lower altitude out of an abundance of caution during the diversion, and the aircraft landed safely,” Drake Castaneda, a Delta spokesperson, told USA TODAY in a statement. “An alternate aircraft was dispatched from Lisbon to help our customers reach their final destinations more quickly while maintenance technicians repaired the original aircraft. We apologize to our customers for the delay in their travels.”

A spokesperson for Delta Air Lines told Fox News Digital the Sept. 8 flight from Kotoka International Airport in Accra, Ghana, to New York City was diverted to Lajes Airport in Terceira Island in the Azores due to a “mechanical issue with a backup oxygen system.” (Nana Asante-Smith)–Fox News

In a news Story by Fox Digital, Passenger Nana Asante-Smith said they were taken to a partitioned airport section because passengers with Ghanaian passports didn’t meet the visa requirements to enter the country. She said communication with the airline was irregular, and many passengers didn’t hear from Delta for some time. The Fox News Stary adds that the Delta spokesperson said this was due to the airline’s lack of employees on the ground at the airport, adding that the first flight’s crew had to leave the airport and go to a nearby hotel because of federal regulations dictating the number of hours someone can be on the clock. The spokesperson also said airport employees made several regrettable comments to customers, which Delta employees wouldn’t have made.

“After some time and complaints, a small cafe in the corner opened and people could purchase food if they had a credit card. A little while later, after begging and pleading, we received paper bags with ham sandwiches (that many could not eat due to dietary restrictions associated with pork), juice boxes, and cookies/crackers,” Asante-Smith said of the airport experience on Facebook.

Asante-Smith said airport workers had a “disregard” for what the passengers were going through and continued “infantilizing” them.

“Our contention is that as duly paying customers of Delta Airlines, we deserved more in terms of transparency, communication and care than what we received. That’s the bottom line. That is the bottom line. We deserve more. We deserve better,” she said.

She said when passengers arrived at John F. Kennedy International Airport, the number of hotels that were reimbursable were limited due to the U.S. Open taking place, which forced some people to sleep on the floor, according to Fox News.

For more information, please read the full story from various news outlets.